Multi-market customer experience, systemized.
r352 helps health and service networks deliver consistent customer-facing communication across every local market - repeatable standards, templates, and approval gates that scale.
Common symptoms
If you're nodding at more than two of these, it's not a talent problem. It's a system problem.
- Local market execution creates inconsistent customer experience
- Each clinic/branch produces materials with different quality bars
- Customer-facing communication varies by market without strategy
- No repeatable standards for local service brands
- Central team can't scale quality control manually
How r352 solves this
r3loop - our 8-step methodology. Same sequence for every client, depth of each step scales with the engagement.
- 01
Diagnose
Audit the current state - workflow, briefs, approvals, capacity. Name what's broken before fixing anything.
- 02
Map
Map every campaign or launch path end-to-end. Who briefs, who approves, where the asset travels, where it stalls.
- 03
Standardize
Set the standards once. Brand rules, brief templates, naming conventions, file structure, adaptation rules.
- 04
Build
Build the toolkits, templates, and components that let local teams move fast without breaking brand consistency.
- 05
Govern
Install approval gates - Master / Variant / Pre-production. Each gate has a named owner and a defined SLA.
- 06
Ship
Run the first campaigns or launches through the new system. Weekly cadence, Friday delivery packs, no heroic launches.
- 07
Measure
Track decision velocity, brief throughput, consistency score, rework rate. Numbers, not opinions.
- 08
Iterate
Quarterly review. Cut what doesn't work, scale what does, extend the system into the next bottleneck.
Done in practice
Sonova / Geers
Hearing care network operating across 17 countries.
r3loop applied for multi-market brand delivery, reducing local-market production variance and bringing 600+ locations into a consistent customer experience.
See Sonova / Geers case studyWhat the Diagnostic delivers
5-day fixed-scope operational audit - €2k, one-page written diagnosis, 60-day money-back guarantee if recommendations aren't actionable.
- Multi-market brand delivery audit
- Local execution standards + templates
- Customer experience consistency baseline
- Quality control gate design for distributed teams
- 30/60/90-day systemization roadmap
Operator questions
The questions we hear from COOs and network directors in this vertical - short, specific answers, facts only.
01How do you keep customer experience consistent across hundreds of clinics in different markets?
With repeatable standards instead of market-by-market improvisation: local execution standards, templates, and approval gates that scale. For Sonova / Geers - a hearing care network operating across 17 countries - r3loop was applied to multi-market brand delivery, reducing local production variance and bringing 600+ locations into a consistent customer experience.
02Can quality control scale without the central team reviewing everything manually?
Yes - by moving QA from people to gates. We design quality review checklists per asset type that anyone on a distributed team can apply consistently, replacing "looks good, I guess" with structured review. The target: 70%+ of work passing quality review on the first round, with sign-off rules so nothing ships without the named owner.
03What does the Diagnostic deliver for a health or service network?
In 5 working days, for €2k fixed: a multi-market brand delivery audit, a customer experience consistency baseline, and a quality control gate design scan for distributed teams. The output is a one-page diagnosis with 5-7 prioritized bottlenecks and a 30/60/90-day systemization roadmap - covered by a 60-day money-back guarantee.
04We operate dozens of branches, not hundreds. Is this built for our scale?
Yes - r352 works with networks from 30 to 300+ location complexity. The r3loop sequence stays the same at every scale; only the depth of each step changes with engagement size. That's what makes the work predictable across 47 locations or 470.
05How long does a multi-market rollout system take to stand up?
The Enterprise Sprint ships a multi-location rollout system in 12-16 weeks - versus a typical 12-18 months in-house - built to handle 300+ branches without breaking. Handoff includes complete system documentation, team training, and a 90-day transition plan, so the system runs without us afterwards.